Contact us

Have a question or concern? Please contact us by email, and we will do our best to help.

Email: riverrootsaquatic@gmail.com

You can use this email for:

• General questions

• Order questions

• Shipping questions

• DOA claims

• Fish availability

• Care questions

For DOA claims, please include your order number and clear photos or video of the fish in the original unopened bag.

For UPS 2-Day Shipping, DOA claims must be submitted within 2 hours of delivery.
For UPS 1-Day Shipping, DOA claims must be submitted by the end of the delivery day.

Please include your order number whenever contacting us about an order.